Back
AI Concierge
The new evolution of e-commerce and customer support for airlines
A solution powered by artificial intelligence that optimizes sales and customer service via WhatsApp, and soon will be extended to Telegram, WeChat, and iMessage.
Conversations based on natural language processing, available in over 75 languages. In the first phase of implementation, automation may significantly reduce call center staff requirements by 15-20%.
KIUT AI Concierge can be defined by your brand attributes (tone and voice): it can be professional, friendly, or funny. KIUT AI Concierge is a perfect 24/7 travel assistant.
Some features
Virtual agent available via the most popular chat platforms, with a friendly interface for conversations in a natural language.
Answers the most frequent questions about fares and reservations efficiently, optimizing response times.
Smart upsell of relevant ancillary services for the customer in queries for flight availability, fares, reservation, check-in.
It is designed to provide a seamless experience. It is not limited to a set decision tree, the customer can make specific queries.
Expands customer service beyond business hours. Also, multiple languages are available based on your markets.
Allows the automation of frequently asked questions so that your most qualified staff deals with complex cases.
Other products of the suite
Item 1 of 4
Integrated solutions suite for airlines
Central - PC: 1180. Montevideo, Uruguay.
Paraguay 2141, 12th Floor, Office 1207
Phone: (+598) 2-927-2255 – commercial@kiusys.com
KIU System Solutions 2025 ®. All rights reserved. A trademark of Disony S.A. Terms & Conditions