KIUT AI Concierge enables ValueJet to engage passengers through natural, conversational interactions, providing instant responses, guiding customers through the booking process, and significantly improving service availability and consistency. The initial deployment includes two key use cases:

- FAQ Agent — delivering immediate, accurate answers to the most common passenger inquiries.

- Ticket Sales Agent — enabling passengers to search, select, and purchase flights through a conversational interface.

Additional AI agents and capabilities will be progressively introduced as part of ValueJet’s digitalization roadmap, further expanding self-service options, operational efficiency, and the overall passenger experience.

“This launch represents a major step forward in how we serve and engage our passengers,” said Trevor Henry, Chief Commercial Officer at ValueJet. “

“We are excited to be leading the way in Africa and are fully committed to innovation and service excellence in all that we do,” said Temitope Ajijola, Chief Information Officer at ValueJet.”

By adopting KIUT AI Concierge, ValueJet is not only embracing innovation but also reaffirming our commitment to making travel simpler, faster, and more accessible for our customers. Being the first airline in the region to deploy this technology reflects our vision and our focus on delivering tangible value through digital transformation.”

KIUT AI Concierge is developed by KIU System Solutions, a leading Passenger Service System (PSS) provider with a strong presence across Latin America, Africa, Europe, and Asia. KIU brings together deep airline domain expertise and advanced AI technology to deliver solutions purpose-built for the travel industry.

“We are proud to partner with ValueJet on this milestone,” said Manuel Zapata, Chief Commercial Officer at KIU System Solutions. “ This launch demonstrates how AI, when natively integrated with airline systems, can drive real commercial impact and elevate the passenger experience. ValueJet is setting a benchmark for innovation in the region, and KIU is honored to support that journey as a trusted technology partner.”

The deployment of KIUT AI Concierge marks the beginning of a broader collaboration between ValueJet and KIU, aimed at accelerating digital sales, reducing operational friction, and continuously enhancing customer service through intelligent automation.

About ValueJet

ValueJet is a Nigerian airline focused on delivering reliable, affordable, and customer-oriented air travel. Through continuous investment in innovation and service excellence, ValueJet aims to redefine the flying experience for its passengers.

About KIU System Solutions

KIU System Solutions is a global provider of airline technology, offering a comprehensive Passenger Service System (PSS) and digital solutions to airlines worldwide. With a strong focus on innovation, KIU helps airlines modernize operations, optimize revenue, and improve passenger engagement.