Caracas / Mexico City — May 15, 2026 — In a strategic move to lead the conversational evolution in the region, Laser Airlines has selected KIU System Solutions to integrate KIUT AI Concierge into its service architecture. This alliance goes beyond the implementation of a digital assistant; it represents the deployment of a Transactional Agentic AI workforce designed to execute highly complex processes from end to end.

Vertical Specialization: Laser's New Standard

Unlike generic computing models, Laser Airlines has configured an ecosystem of specialized agents operating under a deep transactional resolution logic. These agents are trained to interpret policies and execute direct actions within the airline's core systems:

• Retail & Conversion Agent: Specialized in the complete flow of quoting, reserving, and selling tickets, transforming the conversational channel into a direct revenue engine.

• Ancillaries & MMB Agent: Executes auxiliary services sales and booking management (Manage My Booking), optimizing the company's Digital Retailing.

• Operational Resilience Agent (IROPS): Designed for managing voluntary and involuntary changes, guaranteeing service continuity during disruptions through autonomous reaccommodations.

• Payment Cycle Agent: Automatizes the management of pending payments, closing the sales cycle with enterprise-grade security through integration with payment gateways.

• Smart Triage & FAQ Agent: Orchestrates the inbound passenger flow, resolving frequent inquiries with context and intelligently escalating critical cases.

The Leap Toward Proactive Orchestration

With the implementation of this ecosystem, Laser Airlines positions itself among the most advanced players in the industry, competing in operational capacity with global Agentic AI standards. The primary focus is resolution, eliminating friction from manual processes and raising the containment rate through real transactions, not just answers.

"For Laser Airlines, the goal is clear: to move from simple containment to complete operational resolution. KIUT is not a chatbot; it is an execution layer that understands the airline business natively and is available 24 hours a day," states Manuel Zapata, Chief Commercial Officer at KIU System Solutions. "We are delivering a solution where AI has the capacity to operate in an integrated manner, allowing the airline to scale its commercial volume and real impact without sacrificing quality."

About KIU System Solutions

KIU System Solutions is a global provider of airline technology, offering a comprehensive Passenger Service System (PSS) and digital solutions to airlines worldwide. With a strong focus on innovation, KIU helps airlines modernize operations, optimize revenue, and improve passenger engagement.