CLIC Air, the preferred low-cost airline of Colombians, is elevating the passenger experience with the launch of “La Capi,” its new AI-powered virtual assistant developed using KIUT AI Concierge. Designed to assist travelers before, during, and after their flights, “La Capi” is ready to engage with an authentic Colombian accent, reflecting the warmth and energy of the local culture.

This innovative solution delivers a unique conversational experience, built to offer closeness, efficiency, and empathy. “La Capi” not only answers frequently asked questions but also accompanies users throughout their travel journey, naturally and helpfully addressing common concerns that arise when flying—from flight status updates to onboard tips for a better experience. With this development, KIUT reaffirms its commitment to creating technology tools that connect with people in their own language, tone, and context.

“We wanted a digital assistant that felt like home,” said a CLIC Air spokesperson. “With ‘La Capi,’ our passengers can now engage in natural conversations, get quick help with bookings, flight information, and travel tips—all with a warm and unmistakably Colombian tone.”

“La Capi” exemplifies how regional customization can elevate user experience. By incorporating natural language processing and voice modulation, KIUT ensures the chatbot resonates with local users, building a seamless bridge between technology and culture. About CLIC Air CLIC Air is one of Colombia’s fastest-growing airlines, known for its affordable fares, efficient service, and strong connection to Colombian culture.

About KIUT AI Concierge KIUT AI Concierge is a next-generation virtual assistant powered by artificial intelligence, specifically designed for airlines. It seamlessly integrates into major contact channels such as websites, apps, and messaging platforms, and provides intelligent 24/7 support through personalized natural language interactions. Every conversation reflects the airline’s brand identity, tone, and culture.

Learn more at kiusys.com.