Kiu

Kiu LOYALTY is a user friendly system fully oriented to support, maintain and manage the loyalty programs of the airlines

The system includes innovative features that allow the airline to accurately maintain the program information, keeps member activities and provides all the functions that a member expects to find in the airline website

Main features of our solution

  • High level of parametrization
  • Integration with air and non-air partners
  • Personal, employment and demographic member data
  • Accounting orientation for each activities
  • Flexible preferences configuration
  • High level of automation
  • Audit tracking for manual activities
  • Member functionality easily integrated to the airline website
  • Integrated to any reservation systems through web service
  • Web based system with user friendly interface
  • Incident tacking tool
  • Customer service orientation system
  • Easy to implement and learn

Functionalities

  • Corporate and individual member account management
  • Complete member history data
  • Automatic process to import of all kind of activities
  • Bonus and promotions easy configuration
  • Complete treatment of debit and credit with air and non-air partners
  • Possibility to buy and transfer miles/points
  • Different expiration criteria treatment
  • Easy definition of air and non-air awards
  • Redemption of air tickets and non-air awards through vouchers
  • Member tier management
  • Integration with ERP
  • Automatic e-mail generation

Benefits

  • Increase the number of members loyal to the airline
  • Acquire new members that means more passengers
  • Boost revenues from selling miles to members
  • Increase revenue by selling miles to air and non-air partners
  • Know about loyalty members data and their preferences
  • Improve the image of the company by offering this service to its passengers
  • Creates a direct communication channel with frequent flyers
  • Enable to increase revenues through targeted promotions
  • Requires minimum infrastructure costs

Solutions Suite

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